Last Updated: December 5, 2025
At IdleCloud, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address
- Name (if provided)
- Authentication credentials
- Account preferences
1.2 API Usage Data
When you use our API, we collect:
- API key identifiers (not the full key)
- Request timestamps and metadata
- Token usage statistics
- Error logs and performance metrics
- IP addresses for security purposes
Important: We do NOT store the content of your API requests (prompts) or responses. Your data is processed in real-time and not retained.
1.3 Payment Information
Payment processing is handled by third-party payment processors. We do not store your full credit card information. We only retain:
- Last 4 digits of credit card
- Billing address
- Transaction history
1.4 Miner Information
If you operate a miner node, we collect:
- Miner API key identifiers
- Performance metrics (uptime, jobs completed)
- System capabilities (GPU model, available VRAM)
- Connection metadata
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our service
- Process your API requests and route them to miners
- Calculate billing and manage payments
- Monitor service performance and reliability
- Detect and prevent fraud or abuse
- Communicate with you about service updates
- Improve our service and develop new features
- Comply with legal obligations
3. Data Security
3.1 Encryption
We implement industry-standard security measures:
- All API requests use HTTPS encryption (TLS 1.3)
- API keys are stored using secure hashing
- Proprietary encryption for requests processed on miner GPUs
- Encrypted connections between all system components
3.2 Access Controls
- Strict access controls to production systems
- Regular security audits and penetration testing
- Employee access limited to necessary personnel only
- Multi-factor authentication for administrative access
4. Data Sharing and Disclosure
4.1 We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties.
4.2 Third-Party Service Providers
We share limited data with service providers who assist us:
- Payment processors (for billing)
- Cloud infrastructure providers (for hosting)
- Analytics tools (for service improvement)
- Customer support platforms
These providers are contractually obligated to protect your data and use it only for specified purposes.
4.3 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal process or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or security threats
5. Data Retention
We retain your information for as long as necessary to provide our service:
- Account data: Retained while your account is active, plus 90 days after deletion
- Usage logs: Retained for 90 days for billing and debugging purposes
- Billing records: Retained for 7 years for tax and accounting purposes
- API request/response content: Not retained (processed in real-time only)
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at team@idlecloud.ai.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze site usage and performance
You can disable cookies in your browser settings, but some features may not work properly.
8. Children's Privacy
Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. International Data Transfers
Our decentralized network spans multiple countries. Your data may be processed on miner nodes located globally. We ensure that appropriate safeguards are in place for international data transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes
11. GDPR Compliance (EU Users)
If you are located in the European Union, you have additional rights under GDPR:
- Right to object to processing
- Right to restrict processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
12. Contact Us
If you have questions about this Privacy Policy, please contact us: